Returns & Exchanges
We want you to be fully satisfied with your 3Dio audio gear, which is why we offer a 30-day return window for all products in original condition. If your recording setup isn't perfect, our team is here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely place the 3Dio microphone and all included accessories back into their original packaging to ensure items are protected during transit.
Ship the Package
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our designated fulfillment center.
Receive Your Refund
Once our technicians inspect the hardware, we will process your refund or ship your exchange unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing